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The IT GuruTheITGuru

Privacy Policy

Last updated: September 12, 2026

This Privacy Policy describes how The IT Guru (“we,” “us,” or “our”), operated by Bryce Fountain under the trade name The IT Guru, collects, uses, shares, and protects information when you visit theit.guru, use our client portal, purchase products or services, or otherwise interact with us.

By using our websites or services, you agree to this Policy. If you do not agree, please do not use our services. Related terms are in our Terms of Service.

1. Who we are

The IT Guru provides managed IT, hosting, cybersecurity, consulting, and related technology services to commercial and government customers. Contact:

2. Information we collect

Information you provide

  • Name, email, phone, company, and message content from contact or lead forms
  • Account registration and portal profile details
  • Billing and shipping addresses when you purchase
  • Documents, tickets, CRM notes, and files you upload or we store for delivery of services
  • Signatures and acceptance records on proposals, contracts, and invitations

Payment information

Card and bank payment details are processed by our payment processor, Stripe. We do not store full card numbers on our servers. Stripe may receive payment method data, billing address, and transaction metadata needed to charge you and prevent fraud. See Stripe’s Privacy Policy.

Automatically collected information

  • IP address, browser type, device, and approximate location
  • Pages viewed, referring URLs, and timestamps
  • Cookies and similar technologies for session, security, and preferences

3. How we use information

  • Provide, operate, and improve our websites, portal, and services
  • Process payments, subscriptions, invoices, and refunds
  • Respond to inquiries, tickets, and support requests
  • Send service, billing, and security notices
  • Detect abuse, fraud, and unauthorized access
  • Comply with law and enforce our agreements
  • With your consent or where permitted, send limited marketing communications (you may opt out)

4. How we share information

We do not sell your personal information. We may share information with:

  • Service providers who help us operate (hosting, email delivery, DNS, monitoring, payment processing via Stripe, and similar vendors) under appropriate confidentiality obligations
  • Professional advisors (legal, accounting) when needed
  • Authorities when required by law or to protect rights, safety, or security
  • Successors in connection with a merger, sale, or reorganization of the business, subject to this Policy or equivalent protections

5. Cookies and similar technologies

We use essential cookies for authentication, security, and load balancing. We may use analytics or preference cookies where enabled. You can control cookies through your browser settings; disabling essential cookies may break login or checkout.

6. Data retention

We retain information as long as needed to provide services, meet legal and tax obligations, resolve disputes, and enforce agreements. Payment and invoice records are typically kept for the period required by applicable law. You may request deletion subject to those obligations.

7. Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data (including TLS in transit, access controls, and segmented secrets management). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or export personal information, or to object to certain processing. Contact us at info@theit.guru to make a request. We may need to verify your identity. You may unsubscribe from marketing emails using the link in those messages.

9. Children

Our services are directed to businesses and adults. We do not knowingly collect personal information from children under 13 (or under 16 where that is the applicable age).

10. International users

We primarily operate in the United States. If you access our services from elsewhere, you understand information may be processed in the U.S. and other countries where our providers operate.

11. Changes

We may update this Policy from time to time. The “Last updated” date will change, and material changes may be highlighted on the site or by email where appropriate. Continued use after changes means you accept the updated Policy.

12. Contact

Privacy questions: info@theit.guru · Contact form · 1362 Pamalee Drive, Fayetteville, NC 28303.